Terms of Service
1. Introduction
These Terms of Service (“Terms”) govern your access and use of all services provided by Zenergy Labs Limited (“Company”, “we”, “us” or “our”) including websites, games, applications, forums, and related services (“Services”).
Please read these Terms carefully. By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.
2. Eligibility
You must be at least 13 years old to access the Services. If you are under 18, you must have your parent or legal guardian’s consent. By using the Services, you confirm you meet these requirements.
3. User Account and Security
3.1 Account Registration
Certain Services may require you to create an account. You agree to:
• Provide accurate and up-to-date information;
• Keep your account credentials secure;
• Notify us immediately of unauthorized use.
3.2 Account Responsibility
You are solely responsible for activities occurring under your account. We may suspend or terminate accounts found to be in breach of these Terms.
4. Ownership and Intellectual Property Rights
All content, including but not limited to software, text, graphics, logos, and trademarks, is owned or licensed by us and protected by applicable laws.
You are granted a limited, revocable, non-transferable, and non-exclusive right to access and use the Services solely for personal, non-commercial use.
You may not:
• Copy, modify, create derivative works of, distribute, or reverse engineer any content;
• Use our trademarks without prior written consent.
5. User Conduct
You agree not to:
• Use cheats, exploits, bots, or unauthorized third-party software;
• Harass, threaten, or abuse others;
• Upload, post, or share defamatory, offensive, illegal, or infringing content;
• Violate any applicable laws or regulations;
• Interfere with the Services or other users.
6. Virtual Items and In-Game Currency
• Virtual Items and currency do not have real-world value.
• We may modify or remove Virtual Items or in-game currency at our sole discretion.
7. Purchases and Refunds
7.1 Purchase Terms
All in-app purchases are processed via third-party platforms (e.g., App Store, Google Play).
7.2 Refund Policy
Refunds are governed by the platform’s refund policy.
We do not directly process refunds.
For iOS refunds, see Apple Support.
For Google Play refunds, see Google Play Help.
7.3 Unauthorized Transactions
Report unauthorized purchases to the platform immediately.
8. Updates and Changes to Services
We may update, suspend, or terminate any part of the Services, including Virtual Items, at any time without liability.
Material changes to these Terms will be notified to users in a reasonable manner.
9. Disclaimers
The Services are provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for:
• Indirect, incidental, special, consequential, or punitive damages;
• Loss of profits, data, goodwill, or other intangible losses;
• Unauthorized access or use of your account.
11. Dispute Resolution
11.1 Informal Resolution
You agree to first attempt to resolve disputes amicably by contacting us at feedback@zenergygame.com.
11.2 Binding Arbitration
If unresolved, disputes shall be submitted to binding arbitration at the Hong Kong International Arbitration Centre (HKIAC) under HKIAC rules, in English, in Hong Kong.
You waive any right to trial by jury or to participate in class-action proceedings.
12. DISPUTE RESOLUTION AND GOVERNING LAW
These Terms and any dispute or claim arising out of or relating to these Terms, their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (“Hong Kong”), without regard to its conflict of law rules.
Notwithstanding the foregoing, if the application of the laws of Hong Kong under this Subsection 13(A) is prohibited or restricted by the laws of your jurisdiction, such local laws shall prevail to the extent of the inconsistency.
13. Severability
If any provision is found unenforceable, it shall be modified to the minimum extent necessary, and the remainder of these Terms shall remain in effect.
14. Assignment
We may assign or transfer these Terms, in whole or in part, without your consent.
15. Contact
If you have any questions regarding these Terms, please contact us at: